Our Policies
At Thai Healing Arts Massage & Bodywork, we strive to provide a serene and professional environment for your healing journey. To ensure the best experience for all our guests, please take a moment to review our studio policies.
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By Appointment Only: To ensure personalized attention, we operate exclusively by appointment. We recommend booking in advance to secure your preferred time.
Securing Your Session: A 50% deposit is required at the time of booking. This is applied toward your service and is non-refundable in the case of late cancellations or no-shows.
Arrival: Please arrive 10 minutes early to fill out intake form, settle in and begin your session on time.
Late Arrivals: If you arrive late, we will provide treatment for the remaining duration of your scheduled slot. Please note that the full service fee will still apply to respect the therapist's time and the next guest's appointment.
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24-Hour Notice: We kindly ask for at least 24 hours notice for any cancellation or rescheduling
Late Cancellation Fee: Cancellations made with less than 24 hours notice will be subject to a fee of 100% of service price.
No-Shows: Failure to show up for an appointment without notice will result in a charge for the full price of the scheduled service.
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Zero Tolerance Policy: Any illicit, suggestive, or inappropriate remarks or behavior will result in the immediate termination of the session. The client will be responsible for the full payment, and future services will be denied.
Right to Refuse Service: The therapist reserves the right to refuse service to anyone for reasons of safety, health, concerns (e.g.,contagious skin conditions, fever), or contraindications to massage.
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Payment : We accept cash and all major credit card/debit cards. Payment is required at the conclusion of service unless a package or gift certificate has been pre-purchased.
Refunds : Services, gift certificates, subscriptions are non-refundable.
Changes : Prices and promotional offers are subject to change; discounts cannot be combined.
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Client Disclosure: Clients must provide an accurate health history and update the therapist on any changes.
Informed Consent: By booking, the client acknowledges they have read the medical disclaimer and understand the risks and benefits of massage therapy.
Questions?
We are here to help. If you have any questions regarding these policies, please reach out:
• Email: healingartsac@gmail.com
• Phone: (916) 616-0661